You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package.
No credit will be issued with out this number. All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.
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For further Information please call us at or E-mail us. Return Policy: You have 20 days to return any item or items in their original unopened package from the date of receipt. Abstract Designs. Anne at Home. Arthur Harris. Atlas Homewares. Baldwin Door, Cabinet and Bath Hardware. Big Sky Hardware. CAL Crystal. Carpe Diem. Classic Brass. Colonial Bronze. Du Verre. Earth to Peter.
Edgar Berebi. Emenee Hardware. Emtek Hardware. Gado Gado Hardware. Grace White Glass Harware. Hardware Resources. Home Adorned. However, in the rare case that part of your order is out of stock, we'll let you know by email or phone that we're shipping the available items immediately, and the rest as soon as it becomes available.
In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in. In this case your order status will be changed to"On Hold" until the backordered items arrive in our warehouse. Secondary shipments containing backordered items will be shipped on our dime, at no additional cost to you.
Cancellation or change of an order that has already been shipped typically involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our return policy and exchange process for additional information. Please note that Filmtools. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verifications or information before accepting any order. If your order is canceled after your payment has been processed, Filmtools. You can feel completely secure when ordering from Filmtools.
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Students must also include in the fax a copy of their valid student I.
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Educators must include a copy of their valid faculty I. Filmtools does not publish a printed catalog. Instead we maintain a"live" catalog here on our website. This way our customers have access to the newest products we add new products almost daily! You can find our entire product catalog right here at Filmtools. Orders placed after PST Monday-Friday or any time Saturday-Sunday will be shipped the following business day on all in-stock items.
Backordered and Special Order Items will ship as we receive them from the manufacturer. We currently do not offer standard USPS delivery as a shipping option due to the many complaints we've received about the lack of tracking and time in transit. Oversized Orders: On all orders that weigh over pounds, have multiple boxes, or are oversized, the UPS shipping charges may be incorrect, regardless of the final destination. We will notify you in advance of the actual charges if this error occurs.
In some cases oversized orders may have to ship by freight truck. Click Here to learn how to fax an order to Filmtools. By ordering goods from Filmtools, you, as the customer, are hereby authorizing a licensed Canadian customs broker, that you have chosen, on your behalf to act as your agent and to transact business with the Canada Border Security Agency CBSA. Your chosen broker will clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned.
In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.
Yes, Filmtools is proud to service countries around the globe. We do not service the following countries:. Shipping fees are based on the weigh, value, and destination when it is being calculated for shipping. If you feel like you shipping is significantly higher than expected, you may request a quote in check out and a member of our team will respond to you in a timely manner with your payment and shipping options.
Items weighing 13 ounces or less may ship via USPS. Free shipping is available only for orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, or to international addresses do not qualify for this offer. Delivery times vary depending on the distance of the destination from our shipping warehouse.
Filmtools reserves the right to refuse the Free Shipping offer on any order. Thank you for shopping at Filmtools. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made my check, a check will be issued to you within 10 days. Write your R. Also, this may seem obvious, but we can process returns only for items purchased from Filmtools!
Please read all conditions below. Filmtools partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Filmtools has a manufacturing defect, please contact us. For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly. Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price.
You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. To exchange an item, follow the same steps as you would to return an item , indicating to your customer service rep that you are interested in an exchange when you call to get your RA. As soon as we receive your returned item, a new item will be dispatched to you.
Please allow business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options. All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting.
When reporting shortages please have your order number available and contact the Filmtools shipping department toll-free at during business hours. We will review our video-tape to confirm or contest all shortage claims. All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods.
Filmtools Customer Service must be notified at upon determining that damage has occurred, so that we can help aid you with a claim settlement. Read our return policy for details and instructions. Filmtools provides special orders and custom order services for many items that we don't normally stock. Please note that if canceled, the customer is still liable for shipping costs that we incur from our vendors. That means that the customer pays for the shipping from the vendor to us and the return freight back to them. Products such as, but not limited to, carts that are modified from stock versions to fit your needs are considered a custom order and are not returnable.
Many of our vendors charge us a restocking fee too, so make sure that you really want your custom ordered item before placing the order. Bag Accessories. Newly Released. Ordering How do I place an online order? How do I track my order?
Returns & Exchange Policy
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